Process Analysis & Redesign
The redesign of key operational activities to increase operating performance, improve service quality and strengthen cost management
For leading edge organizations, the drive for achieving process excellence is never-ending. Client needs range from minor process improvements, such as tweaking one small process in a high volume operation, to full scope process reengineering and even outsourcing. High performing financial services organizations continually evaluate process redesign opportunities.
Factors Driving the Need for Reengineering - New technology installed around 'old' processes
- Desire to optimize new technology implementation
- Increased emphasis on improving the 'customer experience'
- Marginally successful integration of previously acquired processes and technology
- Requirements for improved expense control
- Need to integrate new business lines and products leveraging existing infrastructure
- Need to realign operational capabilities to support new products and services
Why CAST for Process Analysis and Redesign
- Extensive experience in detail process design
- Financial services industry process ‘best practices’ database
- Proven tools to support measurement and monitoring of activities and capacity
- Fact-based approach to quantification of existing practices and the impact of changes
- Proven capacity management tools and techniques
- Demonstrated project management experience
- Industry-specific end-to-end functional expertise in most financial services operations
Representative Engagements:
| Commercial Loan Operations Transformation | Accounting and Finance Shared Services |
| Brokerage Operations Reengineering |