Workforce Management & Staff Modeling
Effectively manage work force productivity and resource levels
Proactively managing productivity, service delivery, staff levels and related costs are essential components in optimizing shareholder value. In recent years, campaigns to 'cut costs at all costs' have led to inefficient and arbitrary staff reductions, hampering overall productivity and negatively impacting service levels. Such efforts are typically not sustainable. As a result, areas of excess cost and substandard service levels have persisted in most organizations.
Factors influencing staff and productivity management
- Inefficiencies from merging disparate operations, technologies and staffing practices
- Limited understanding of the implications of newly installed technologies
- Inefficiencies resulting from arbitrary, across the board staff reductions
- Inadequate performance metrics
- Lack of tools for objectively monitoring and managing productivity
- Perception that managing staff levels and productivity is an occasional, emergency activity
Why CAST for Work Force Management and Staff Modeling
- 18 years experience reengineering operational areas in banking, insurance and capital markets
- Proven approach to developing work force management standards and performance metrics
- Comprehensive staffing models
- Demonstrated expertise in organizational design
- Established implementation tools and techniques
- Proven tools for monitoring and measuring benefit
Representative Engagements:
| Work Force Management and Staff Modeling | Staff Modeling and Reengineering |